Río Serrano Hotel + Spa

Nice hotel with spectacular views that at times look unreal. All the staff were fantastic, such lovely people they really take care of you. So a big thank you to all the staff. The restaurant was good, same menu each lunch and evening but a choice of around 12 starters and 12 mains so enough variety. Food was very good quality and you never get bored of the view from the restaurant. Our room faced the mountains and all the front rooms have the same view. The back rooms face the other way and look to be a bit smaller. The end rooms of the hotel, that is 2 x 3 floors = 6 rooms have balconies. We had one with a balcony, 3rd floor, but there’s no furniture on the balcony. Room was good size, bed was great, only downside was the bathroom was a bath with shower over and plastic curtain unfortunately. Can be a bit noisy with neighbours at times, rooms not hugely insulated. The gym was good, spectatcular pool and the Spa was excellent. I’d say pretty much a 4 star hotel and 5 star spa, pool, gym. You need to book times for dinner ie 7.30, 8.00 or 8.30. We took several of the tours run by Massif(?) from the hotel. Guides were OK but although Chilean in the main, tended not to be local (unlike Nayara Atacama hotel in Atacama Desert). Perhaps this reflects the fact it is seasonal here rather than full year, so staff may come in for 6 months for a season. The tours were expensive. Around $400 full day, $200 half. Again comparing to Atacama about double the price for the same experience type. Everyone seems to be welcome on the tours/hikes whatever the ability so unfortunately one took at least an hour longer than intended with some very slow walkers. That was the Cuenos walk. Fabulous views. We also did French Valley which is part of the W walk, ourselves plus a guide, so our own pace. That was 14 miles but you have to take the 30 minute ferry across the lake and there is only one 18.30, and sometimes 17.00 ferry back.

What an amazing and lovely hotel! The view was incredible! It was very close to the entrance to the park which was great for day trips. The food was excellent. Breakfast had a wide selection of food. For dinners, we dined mostly at the bar and every time, we were impressed with the quality of the food and service! The staff overall were also wonderful - very helpful. We had a flat on our rental car and they were able to repair it for a very reasonable price. We also used the sauna and pool nearly every day, and both were lovely! AND we got massages. I could honestly say it was one of the best I've ever had!

What an incredible place to stay! The location is incredible, with a clear Mountain View at breakfast and in your room. The breakfast included is comprehensive and delicious. The staff were attentive and highly professional. We were celebrating our honeymoon and the staff went the extra mile to leave complimentary chocolate and a bottle of sparkling wine for us to enjoy! Dinner can be taken in the restaurant and bar area, and food is reasonably priced and delicious. There are no negatives to staying at rio serrano, only that our stay wasn’t long enough!

The setting, mountain views, design and comfort of common areas, spa/swimming pool.

During our honeymoon, we had the pleasure of staying at Río Serrano Hotel & Spa, and it stands out as one of the finest accommodations we’ve experienced. Situated just outside Torres del Paine National Park, the hotel offers breathtaking views of the Paine Massif from various vantage points, including our room’s balcony, the dining hall, pool area, and the expansive ranch grounds. The property is home to a variety of animals such as horses, cows, and dogs, adding to its charm. We drove our rental car from Punta Arenas to the hotel, which served as an excellent base for our park hikes. Additionally, we participated in excursions organized by the hotel’s on-site partner, including a glacier tour on Lago Grey and a memorable horseback riding experience around the ranch. Our stay coincided with the tail end of the holiday season, allowing us to enjoy an all-inclusive package for food and drinks. The culinary offerings were exceptional, featuring ribeye steaks, fire-roasted lamb, and fresh local seafood. A special mention goes to our server, Stephanie, whose attentive and warm service enhanced our dining experience. We also appreciated that the hotel provides housing for its staff, reflecting a commitment to employee well-being. The combination of a secluded and majestic location, outstanding service, and meticulous attention to detail makes Río Serrano Hotel & Spa a true gem. We highly recommend it to anyone visiting the Torres del Paine region!!